Training Receivable and Collection Management

Training Receivable and Collection Management adalah program pelatihan profesional yang dirancang untuk meningkatkan kemampuan staf dan manajer Finance, Accounting, Account Receivable, Credit Control dan Collection dalam mengelola piutang serta proses penagihan secara efektif, sistematis dan terukur.

Melalui Training Receivable and Collection Management, peserta akan mempelajari pengelolaan piutang, pencatatan dan pengendalian receivable, Credit Term, analisis karakteristik customer, Payment History Analysis, Aging Receivable, pengelolaan risiko piutang, penyusunan Credit Policy, Collection Strategy, penanganan overdue receivable, pengelolaan risiko perubahan mata uang asing serta Legal Aspects in Collection.

Program ini membantu perusahaan mempercepat penerimaan pembayaran, mengurangi overdue receivables dan bad debt, meningkatkan efektivitas collection, menjaga kualitas Account Receivable serta mendukung stabilitas Cash Flow perusahaan.

Mengapa Training Receivable and Collection Management Penting?

Piutang merupakan salah satu aset penting perusahaan, tetapi pada saat yang sama dapat menjadi sumber risiko apabila tidak dikelola dengan baik. Penjualan yang tinggi belum tentu menghasilkan Cash Flow yang sehat jika proses penagihan berjalan lambat, customer memiliki risiko pembayaran tinggi atau perusahaan tidak mempunyai kebijakan pengendalian piutang yang jelas.

Training Receivable and Collection Management membantu peserta memahami seluruh siklus pengelolaan piutang mulai dari pemberian Credit Term, penilaian kemampuan membayar customer, pengendalian outstanding receivable, analisis Aging Schedule hingga proses Collection.

Peserta juga mempelajari bagaimana mengidentifikasi customer berisiko, menganalisis Payment History, melakukan Trade Reference, menyusun kebijakan pengelolaan piutang serta menentukan strategi penagihan yang efektif terhadap customer dengan karakteristik berbeda.

Dalam kondisi transaksi yang melibatkan mata uang asing, perusahaan juga perlu memahami pengaruh perubahan kurs terhadap Account Receivable serta alternatif mitigasi menggunakan pendekatan seperti Forward Contract dan Money Market Hedging.

Dengan pengelolaan Receivable dan Collection yang tepat, perusahaan dapat mempercepat Cash Conversion, mengurangi potensi Bad Debt, menjaga Working Capital dan meningkatkan efektivitas fungsi Finance serta Collection.

Manfaat Training Receivable and Collection Management

• Meningkatkan kemampuan mengelola Receivable mulai dari pencatatan, pengendalian hingga penagihan yang efektif.
• Menguasai teknik menentukan dan mengevaluasi tingkat risiko dalam Receivable.
• Mampu melakukan tindakan pencegahan terhadap risiko piutang.
• Mampu menentukan dan menyusun kebijakan serta prosedur pengelolaan piutang.
• Memahami Credit Term dan pengaruhnya terhadap risiko Receivable.
• Mampu menganalisis karakteristik serta kemampuan membayar customer.
• Memahami Trade Reference, Visit dan Payment History Analysis.
• Mampu menganalisis Aging Receivable.
• Menguasai teknik menganalisis risiko perubahan mata uang dalam Receivable.
• Memahami alternatif mitigasi Foreign Exchange Risk.
• Menguasai strategi Collection Management yang aplikatif.
• Meningkatkan kemampuan menghadapi customer yang tidak mau atau terlambat membayar.
• Memahami Legal Aspects in Collection.
• Membantu perusahaan menekan Overdue Receivable dan Bad Debt.
• Mendukung perbaikan Cash Flow dan Working Capital perusahaan.

Materi Training Receivable and Collection Management

1. Pengelolaan Piutang / Receivable Management

• Pengertian Account Receivable
• Peranan Receivable dalam Cash Flow perusahaan
• Perlakuan pencatatan piutang
• Credit Term dan Piutang
• Risiko dalam Piutang
• Outstanding Receivable
• Overdue Receivable
• Bad Debt Risk

2. Credit Term dan Risiko Piutang

• Konsep Credit Term
• Hubungan Credit Term dengan Sales
• Hubungan Credit Term dengan Cash Flow
• Menentukan Credit Period
• Menentukan Credit Limit
• Risiko pemberian kredit kepada customer

3. Menganalisa dan Mencegah Risiko dalam Pengelolaan Piutang

• Menentukan karakteristik customer dan tingkat risiko
• Menilai kemauan membayar customer
• Menilai kemampuan membayar customer
• Customer Risk Classification
• Credit Risk Indicators
• Early Warning Signs

4. Customer Credit Assessment

• Customer Background Analysis
• Business Profile Analysis
• Payment Capacity
• Payment Behavior
• Customer Reputation
• Customer Risk Rating

5. Trade Reference, Visit & Payment History Analysis

• Trade Reference
• Customer Visit
• Payment History Analysis
• Late Payment Pattern
• Historical Collection Performance
• Customer Payment Behavior

6. Menganalisa Customer Tanpa Laporan Keuangan

• Qualitative Credit Analysis
• Business Character Analysis
• Operational Condition
• Customer Reputation
• Trade Reference
• Payment History
• Business Visit

7. Teknik Pencegahan dan Perlindungan Risiko Piutang

• Credit Policy
• Credit Limit
• Credit Term
• Customer Classification
• Payment Security
• Guarantee and Collateral
• Monitoring Receivable

8. Pengendalian Account Receivable

• Receivable Control
• Outstanding Monitoring
• Overdue Monitoring
• Customer Exposure Monitoring
• Receivable Reconciliation
• Collection Follow Up

9. Area Kritis dalam Pengelolaan Piutang

• Credit Approval
• Billing Process
• Invoice Accuracy
• Collection Follow Up
• Payment Allocation
• Credit Note
• Customer Dispute

10. Aging Receivable Analysis

• Current Receivable
• 1–30 Days Overdue
• 31–60 Days Overdue
• 61–90 Days Overdue
• Above 90 Days Overdue
• Collection Priority
• Bad Debt Exposure

11. Receivable Performance Indicators

• Days Sales Outstanding (DSO)
• Average Collection Period
• Collection Effectiveness
• Overdue Ratio
• Bad Debt Ratio
• Receivable Turnover

12. Penyusunan Kebijakan Pengelolaan Piutang

• Credit Policy
• Credit Approval Authority
• Credit Limit Policy
• Collection Policy
• Overdue Handling Policy
• Bad Debt Policy

13. Penyusunan Prosedur Account Receivable

• Customer Approval Process
• Billing Procedure
• Receivable Recording
• Receivable Monitoring
• Collection Escalation
• Bad Debt Handling

14. Pengelolaan Perubahan Mata Uang Asing pada Piutang

• Foreign Currency Receivable
• Foreign Exchange Exposure
• Currency Risk Identification
• Exchange Rate Movement
• Impact terhadap nilai Receivable

15. Perlakuan Akuntansi terhadap Perubahan Mata Uang Asing

• Foreign Exchange Gain
• Foreign Exchange Loss
• Recognition of Exchange Difference
• Foreign Currency Receivable Valuation
• Financial Reporting Impact

16. Forward Contract dan Money Market Hedging

• Konsep Hedging
• Forward Contract
• Money Market Hedging
• Risk Mitigation
• Cost and Benefit Analysis

17. Collection Management

• Pengertian Collection Management
• Tujuan Collection
• Collection Cycle
• Collection Strategy
• Collection Priority
• Collection Monitoring

18. Strategi Penagihan

• Soft Collection
• Reminder Strategy
• Telephone Collection
• Email Collection
• Visit Collection
• Escalation Strategy

19. Penyusunan Proses Penagihan

• Pre-Due Reminder
• Due Date Reminder
• Overdue Follow Up
• Collection Escalation
• Promise to Pay Monitoring
• Collection Documentation

20. Prioritas Collection Berdasarkan Aging

• Customer Segmentation
• Collection Priority Matrix
• High Value Receivable
• High Risk Customer
• Old Outstanding Receivable
• Strategic Customer Handling

21. Teknik Menghadapi Customer yang Tidak Mau Membayar

• Identifikasi alasan keterlambatan pembayaran
• Handling Objection
• Negotiation Strategy
• Payment Commitment
• Payment Rescheduling
• Escalation Process

22. Communication Skill for Collection

• Professional Communication
• Active Listening
• Questioning Technique
• Handling Objection
• Building Payment Commitment
• Maintaining Customer Relationship

23. Negotiation Skill for Collector

• Collection Negotiation
• Negotiation Preparation
• Understanding Customer Position
• Creating Payment Options
• Negotiating Payment Schedule
• Closing Commitment

24. Legal Aspects in Collection

• Dokumen pendukung piutang
• Kontrak dan Terms of Payment
• Invoice Documentation
• Reminder dan Warning Letter
• Collection Documentation
• Legal Escalation

25. Managing Customer Dispute

• Invoice Dispute
• Product / Service Dispute
• Price Dispute
• Payment Dispute
• Resolution Process
• Collection Follow Up

26. Bad Debt Management

• Identifikasi Bad Debt Risk
• Bad Debt Provision
• Collection Recovery Strategy
• Write-Off Consideration
• Recovery Monitoring

27. Receivable Fraud & Internal Control

• Fraud Risk dalam Receivable
• Fictitious Receivable
• Payment Misappropriation
• Unauthorized Credit
• Credit Note Manipulation
• Segregation of Duties
• Receivable Reconciliation

28. Collection Performance Management

• Collection Target
• Collector Productivity
• Recovery Rate
• Promise to Pay Ratio
• Collection Effectiveness Index
• Overdue Reduction

29. Receivable & Cash Flow Management

• Receivable terhadap Working Capital
• Receivable terhadap Cash Flow
• Cash Conversion Cycle
• Collection Forecasting
• Cash Inflow Planning
• Liquidity Impact

30. Practice in Collection & Studi Kasus

• Customer Risk Analysis
• Aging Receivable Analysis
• Collection Priority Exercise
• Collection Strategy Case
• Customer Negotiation Simulation
• Handling Difficult Customer
• Collection Performance Analysis

Target Peserta Training Receivable and Collection Management

Berdasarkan brosur sumber, Training Receivable and Collection Management ditujukan bagi:

• Staf hingga Manager Accounting
• Staf hingga Manager Finance
• Account Receivable Staff
• Credit Control
• Collection Staff
• Collection Supervisor
• Collection Manager
• Bagian lain yang terkait dengan piutang dan penagihan

Team Trainer Johnson Indonesia

Helmi Harahap, SE.SH, MBA

Rini Fauziyah, SE. Akt., MM, CFE

Jeff, Dr., SE., Ak., MM., CA., C.F.A., CMA., CFRM., CHRA., MPM

Program Training Receivable and Collection Management menggunakan pendekatan pembelajaran yang mengintegrasikan konsep, diskusi, latihan, Aging Receivable Analysis, Customer Risk Analysis, Collection Strategy, Negotiation Exercise dan studi kasus sehingga peserta dapat menerapkan materi pada kondisi aktual perusahaan.

Jadwal Public Training 2026

 

No.	Tanggal Pelaksanaan
1	21-22 September 2026
2	14-15 Oktober 2026
3	28-29 November 2026
4	14-15 Desember 2026

Jam Pelaksanaan Training

• Offline Training: 2 hari, pukul 09.00–16.00 WIB.
• Online Training: 2 hari, pukul 09.00–16.00 WIB.

Metode Training

• Offline Training – Hotel / Johnson Training Center.
• Online Training – Zoom Meeting.
• Public Training.
• Private Training.
• Corporate / In-House Training sesuai kebutuhan perusahaan.

Lokasi Training Jakarta

Alternatif lokasi Offline  Training Jakarta antara lain Hotel Ciputra, Ibis Group, Hotel Oria Jakarta, Holiday Inn Jakarta Wahid Hasyim, atau hotel lainnya yang akan dikonfirmasikan kepada peserta. Private Training juga dapat diselenggarakan di Johnson Training Center – Komp. Daan Mogot Baru 3A/10, Jakarta Barat.

Fee Investasi Training

Offline Training Jakarta

Rp 5.950.000/orang – 2 Hari Minimal mengirimkan 3 peserta – Pasti Running di Hotel. Termasuk: Seminar Kit, Certificate, Lunch, Snack, dan Souvenir.

Offline Training Luar Kota Jakarta

• Rp 12.000.000/orang – PASTI RUNNING
• Rp 8.500.000/orang – mengirimkan 1–5 peserta
• Rp 8.000.000/orang – mengirimkan lebih dari 5 peserta

Termasuk: Seminar Kit, Certificate, Lunch, Snack, dan Souvenir.

Private Onsite Training – Johnson Training Center

• Rp 8.000.000/orang / 2 Hari – PASTI RUNNING
• Rp 5.950.000/orang / 1 Hari – PASTI RUNNING

Lokasi: Johnson Training Center. Termasuk Seminar Kit, Certificate, Lunch, Snack, dan Souvenir.

Online Communication Training

Rp 5.500.000/orang Durasi: 2 hari, pukul 09.00–16.00 WIB melalui Zoom Meeting.

Daftar Client Training Receivable and Collection Management

Pada halaman sumber terdapat bagian daftar perusahaan client, namun nama perusahaan tertentu tidak ditampilkan. Oleh karena itu, daftar client tidak ditambahkan agar data tetap akurat.

Mengapa Memilih Training Receivable and Collection Management Johnson Indonesia?

Johnson Indonesia merupakan training provider Indonesia yang menyediakan berbagai program corporate training, public training, in-house training, online training dan pengembangan kompetensi profesional.

Training Receivable and Collection Management mengintegrasikan Account Receivable Management, Credit Risk, Aging Receivable, Customer Analysis, Collection Strategy, Negotiation, Legal Collection dan Cash Flow Management dalam satu program yang komprehensif.

Peserta tidak hanya memahami pengelolaan piutang secara administratif, tetapi juga belajar menilai risiko customer, menentukan prioritas penagihan, menganalisis Aging Receivable, mengurangi Overdue Receivable serta meningkatkan Collection Performance.

Pendekatan pembelajaran menggunakan konsep, diskusi, latihan dan studi kasus sehingga materi dapat dikaitkan dengan kebijakan Credit, Receivable dan Collection aktual di perusahaan.

Inhouse Training Receivable and Collection Management

PT Johnson Indonesia juga menyediakan Inhouse Training Receivable and Collection Management yang dapat diselenggarakan secara khusus untuk perusahaan.

Materi dapat disesuaikan berdasarkan jenis industri, level peserta, Credit Policy, Credit Term, Aging Profile, Collection Procedure, Customer Risk Profile, Bad Debt Condition, Internal Control serta permasalahan aktual perusahaan.

Program dapat dikembangkan menjadi Account Receivable Management Training, Collection Management Training, Credit Control Training, Collection Strategy, Receivable Risk Management, Akselerasi Account Receivable & Collection Management maupun Collection, Receivable & Credit Risk Management.

Materi, studi kasus, workshop, durasi, jadwal, lokasi dan metode pelaksanaan dapat disesuaikan sehingga program lebih relevan dengan kebutuhan Finance, Accounting, Credit Control dan Collection perusahaan.

Training Account Receivable, Collection & Finance Terkait

• Training Accounting Receivable Management – membahas pengelolaan Account Receivable, pencatatan, kontrol piutang dan risiko Receivable.
• Training Akselerasi Account Receivable & Collection Management – membahas percepatan Cash Conversion, Credit Policy, Aging Receivable, Collection Strategy dan Early Warning System.
• Training Collection, Receivable & Credit Risk Management – membahas Credit Risk, Receivable Management, Collection Strategy dan Negotiation Skill.
• Training Account Receivable & Account Payable – membahas pengelolaan Receivable dan Payable untuk mendukung Working Capital perusahaan.
• Training Cash Flow & Treasury Management – membahas Cash Flow Planning, Liquidity dan Treasury Management.
• Training Cash Management – membahas pengelolaan kas, Cash Planning dan pengendalian likuiditas perusahaan.
• Training Financial Statement Analysis – membantu analisis kondisi keuangan dan kemampuan customer berdasarkan Financial Statements.

Training Receivable and Collection Management Johnson Indonesia

Training Receivable and Collection Management Johnson Indonesia membantu staf dan manajer Finance, Accounting, Credit Control serta Collection meningkatkan kemampuan dalam Account Receivable Management, Aging Analysis, Customer Risk Assessment, Collection Strategy, Bad Debt Control dan Cash Flow Improvement.

Program tersedia dalam format Public Training Receivable and Collection Management, Online Training Receivable and Collection, Offline Training Collection Management, Private Training serta Inhouse Training Receivable and Collection Management.