Training Professional Branch Management merupakan program pelatihan profesional yang dirancang untuk meningkatkan kompetensi Branch Manager, Deputy Branch Manager, Regional Manager, Area Manager, Representative Office Head, Sales & Marketing serta profesional yang memiliki tanggung jawab dalam mengelola kantor cabang.

Seorang Branch Manager tidak hanya bertanggung jawab terhadap aktivitas operasional cabang, tetapi juga perlu memahami bagaimana mengelola sumber daya manusia, sales & marketing, pelayanan, keuangan, teamwork, problem solving dan pencapaian target bisnis.

Melalui Professional Branch Management Training Johnson Indonesia, peserta akan mempelajari konsep dan praktik pengelolaan kantor cabang, peran dan tanggung jawab Branch Manager, kompetensi leadership dan managerial, teamwork, service, problem solving, decision making serta strategi manajemen kantor cabang.

Program ini juga membahas Branch Sales & Marketing Management, Branch Operational Management, Branch Human Resource Management dan Branch Financial Management sehingga peserta memperoleh pemahaman yang lebih menyeluruh mengenai pengelolaan cabang sebagai bagian dari organisasi.

Mengapa Training Professional Branch Management Penting?

Kantor cabang merupakan unit yang berhubungan langsung dengan pelanggan, pasar, aktivitas penjualan dan pelaksanaan strategi perusahaan. Karena itu, Branch Manager membutuhkan kemampuan untuk mengintegrasikan berbagai fungsi agar aktivitas cabang dapat berjalan secara terarah.

Branch Manager juga perlu mampu menentukan target, mengelola tim, mengendalikan operasional, menangani masalah, menjaga kualitas pelayanan serta melakukan evaluasi terhadap pencapaian cabang.

Training Professional Branch Management membantu peserta memahami kompetensi yang dibutuhkan seorang pimpinan cabang dan bagaimana menerapkannya dalam pengelolaan aktivitas kantor cabang.

Manfaat Training Professional Branch Management

• Mengidentifikasi peran dan tanggung jawab Branch Manager.
• Memahami tanggung jawab Deputy Branch Manager.
• Memahami target dan tanggung jawab kepala cabang.
• Memahami tantangan dan kendala pengelolaan cabang.
• Meningkatkan Leadership & Managerial Skill.
• Meningkatkan kemampuan Managing Team Work.
• Meningkatkan kemampuan Service Management.
• Meningkatkan kemampuan Problem Solving.
• Meningkatkan kemampuan Decision Making.
• Memahami manajemen Sales & Marketing kantor cabang.
• Memahami manajemen operasional kantor cabang.
• Memahami manajemen SDM kantor cabang.
• Memahami manajemen keuangan kantor cabang.
• Memahami kompetensi yang dibutuhkan Professional Branch Manager.
• Memahami penyusunan rencana anggaran tahunan cabang.
• Meningkatkan kemampuan mengembangkan kinerja cabang.
• Meningkatkan kemampuan melakukan koordinasi antar fungsi.

Materi Training Professional Branch Management

1. Introduction to Branch Management

• Konsep Kepala Cabang / Branch Manager.
• Peran Branch Manager dalam organisasi.
• Tugas dan tanggung jawab Kepala Cabang.
• Target Kepala Cabang.
• Tanggung jawab terhadap pencapaian target cabang.
• Tantangan dan kendala Kepala Cabang.
• Branch Manager sebagai Business Leader.

2. Professional Branch Manager Competency

• Standar kompetensi Professional Branch Manager.
• Kompetensi Leadership.
• Kompetensi Managerial Skill.
• Kompetensi Managing Team Work.
• Kompetensi Service.
• Kompetensi Problem Solving.
• Kompetensi Decision Making.
• Business Orientation.
• Customer Orientation.

3. Branch Leadership & Managerial Skill

• Leadership dalam pengelolaan kantor cabang.
• Peran pemimpin dalam mencapai target cabang.
• Managerial Skill untuk Branch Manager.
• Delegation.
• Coaching.
• Motivating Team.
• Performance Management.
• Monitoring dan evaluasi kinerja.

4. Managing Branch Team Work

• Konsep teamwork.
• Membangun teamwork kantor cabang.
• Meningkatkan koordinasi antar fungsi.
• Communication within Branch Team.
• Collaboration.
• Managing Different Personalities.
• Conflict Management.
• Meningkatkan produktivitas tim.

5. Branch Sales & Marketing Management

• Manajemen Sales & Marketing kantor cabang.
• Sales Target Management.
• Marketing Target.
• Market Mapping.
• Customer Identification.
• Customer Development.
• Sales Performance Monitoring.
• Sales & Marketing Coordination.
• Evaluasi pencapaian target penjualan.

6. Branch Operational Management

• Manajemen operasional kantor cabang.
• Branch Operational Planning.
• Operational Control.
• Operational Performance.
• Pengendalian aktivitas cabang.
• Operational Efficiency.
• Branch Service Process.
• Monitoring aktivitas operasional.

7. Branch Human Resource Management

• Manajemen SDM kantor cabang.
• Peran Branch Manager dalam pengelolaan SDM.
• Manpower Management.
• Employee Performance.
• Team Development.
• Employee Motivation.
• Coaching & Feedback.
• Pengembangan kompetensi tim cabang.

8. Branch Financial Management

• Manajemen keuangan kantor cabang.
• Financial Performance Branch.
• Branch Budget Management.
• Pengelolaan anggaran cabang.
• Monitoring biaya operasional.
• Cost Control.
• Financial Monitoring.
• Evaluasi kinerja keuangan cabang.

9. Branch Budget Planning

• Konsep Branch Budget.
• Annual Budget Planning.
• Identifikasi kebutuhan anggaran.
• Penyusunan rencana anggaran tahunan.
• Budget Allocation.
• Budget Monitoring.
• Budget Control.
• Evaluasi realisasi anggaran.

10. Branch Service Management

• Konsep Branch Service.
• Customer Service Management.
• Customer Orientation.
• Service Quality.
• Service Standard.
• Handling Customer Issues.
• Customer Satisfaction.
• Evaluasi kualitas pelayanan cabang.

11. Problem Solving for Branch Manager

• Konsep Problem Solving.
• Identifikasi masalah cabang.
• Problem Mapping.
• Analisis penyebab masalah.
• Root Cause Thinking.
• Alternative Solution.
• Solution Selection.
• Implementasi solusi.
• Monitoring hasil solusi.

12. Decision Making for Branch Manager

• Konsep Decision Making.
• Identifikasi masalah dan keputusan.
• Pengumpulan informasi.
• Analisis alternatif.
• Risk Consideration.
• Decision Making Process.
• Implementasi keputusan.
• Monitoring hasil keputusan.

13. Branch Performance Management

• Konsep Branch Performance.
• Performance Target.
• Key Performance Indicator.
• Sales Performance.
• Operational Performance.
• Financial Performance.
• Service Performance.
• Team Performance.
• Performance Monitoring & Evaluation.

14. Branch Risk & Operational Control

• Identifikasi risiko operasional cabang.
• Operational Risk Awareness.
• Internal Control.
• Branch Control System.
• Monitoring risiko.
• Corrective Action.
• Pengendalian aktivitas cabang.

15. Customer & Relationship Management

• Customer Relationship Management.
• Customer Needs.
• Customer Retention.
• Customer Satisfaction.
• Building Customer Relationship.
• Customer Complaint Handling.
• Customer Loyalty.

16. Branch Coordination

• Koordinasi internal cabang.
• Koordinasi dengan Regional Office.
• Koordinasi dengan Head Office.
• Koordinasi Sales & Marketing.
• Koordinasi Operasional.
• Koordinasi SDM.
• Koordinasi Keuangan.
• Information Flow.

17. Branch Manager Communication

• Communication Skill.
• Leadership Communication.
• Communication with Team.
• Communication with Customer.
• Communication with Management.
• Active Listening.
• Giving Feedback.
• Professional Communication.

18. Developing Branch Improvement Strategy

• Branch Performance Review.
• Identifikasi masalah cabang.
• Identifikasi peluang pengembangan.
• Branch Improvement Planning.
• Prioritas perbaikan.
• Improvement Action Plan.
• Monitoring dan evaluasi improvement.

19. Branch Management Case Study

• Branch Management Case Study.
• Branch Performance Case.
• Sales & Marketing Case.
• Operational Case.
• Human Resource Case.
• Financial Case.
• Customer Service Case.
• Problem Solving Exercise.
• Decision Making Exercise.

20. Branch Management Workshop

• Group Discussion.
• Branch Management Simulation.
• Problem Solving Workshop.
• Decision Making Exercise.
• Branch Improvement Planning.
• Action Plan.
• Presentation.
• Feedback & Evaluation.

Target Peserta Training Professional Branch Management

Program Training Professional Branch Management ditujukan bagi pimpinan dan profesional yang memiliki tanggung jawab terhadap pengelolaan kantor cabang maupun unit bisnis.

• Branch Manager / Pimpinan Cabang.
• Deputy Branch Manager.
• Regional Manager.
• Deputy Regional Manager.
• Area Manager.
• Deputy Area Manager.
• Representative Office Head.
• Deputy Representative Office Head.
• Sales Manager.
• Marketing Manager.
• Sales & Marketing Professional.
• Operational Manager.
• Internal Auditor.
• Supervisor yang dipersiapkan menjadi Branch Manager.
• Calon Kepala Cabang.
• Profesional yang memiliki tanggung jawab terhadap pengelolaan cabang.

Trainer / Facilitator

Johnson Alvonco, Ph.D

Dra. Psi. Ani Wijaya, MM sebagai alternatif trainer.

Training menggunakan pendekatan interaktif dan praktis melalui pemaparan konsep, diskusi, studi kasus, exercise, problem solving, branch management simulation dan action planning.

Metode Training Professional Branch Management

• Interactive Class Training.
• Presentation.
• Discussion.
• Individual Exercise.
• Group Workshop.
• Case Study.
• Problem Solving Exercise.
• Branch Management Simulation.
• Action Planning.
• Feedback & Evaluation.

Jadwal Public Training

No.	Tanggal Pelaksanaan
1	29-30 September 2026
2	07-08 Oktober 2026
3	28-29 November 2026
4	14-15 Desember 2026

Jam Pelaksanaan Training

• Offline Training: 2 hari, pukul 09.00–16.00 WIB.
• Online Training: 2 hari, pukul 09.00–16.00 WIB.

Metode Training

• Offline Training – Hotel / Johnson Training Center.
• Online Training – Zoom Meeting.
• Public Training.
• Private Training.
• Corporate / In-House Training sesuai kebutuhan perusahaan.

Lokasi Training Jakarta

Alternatif lokasi Offline  Training Jakarta antara lain Hotel Ciputra, Ibis Group, Hotel Oria Jakarta, Holiday Inn Jakarta Wahid Hasyim, atau hotel lainnya yang akan dikonfirmasikan kepada peserta. Private Training juga dapat diselenggarakan di Johnson Training Center – Komp. Daan Mogot Baru 3A/10, Jakarta Barat.

Fee Investasi Training

Offline Training Jakarta

Rp 5.950.000/orang – 2 Hari Minimal mengirimkan 3 peserta – Pasti Running di Hotel. Termasuk: Seminar Kit, Certificate, Lunch, Snack, dan Souvenir.

Offline Training Luar Kota Jakarta

• Rp 12.000.000/orang – PASTI RUNNING
• Rp 8.500.000/orang – mengirimkan 1–5 peserta
• Rp 8.000.000/orang – mengirimkan lebih dari 5 peserta

Termasuk: Seminar Kit, Certificate, Lunch, Snack, dan Souvenir.

Private Onsite Training – Johnson Training Center

• Rp 8.000.000/orang / 2 Hari – PASTI RUNNING
• Rp 5.950.000/orang / 1 Hari – PASTI RUNNING

Lokasi: Johnson Training Center. Termasuk Seminar Kit, Certificate, Lunch, Snack, dan Souvenir.

Online Communication Training

Rp 5.500.000/orang Durasi: 2 hari, pukul 09.00–16.00 WIB melalui Zoom Meeting.

Daftar Client / Perusahaan

Pada halaman sumber Professional Branch Management, bagian “Daftar perusahaan yang telah mengikuti training sejenis” tidak menampilkan nama perusahaan. Karena itu, nama perusahaan tidak ditambahkan secara manual agar halaman tidak membuat klaim client yang tidak dapat diverifikasi dari sumber program.

In-House Training Professional Branch Management

Johnson Indonesia menyediakan In-House Training Professional Branch Management yang dapat disesuaikan dengan kebutuhan perusahaan, struktur organisasi, jenis bisnis, karakteristik cabang dan target kinerja.

Materi dapat dikembangkan berdasarkan kondisi aktual perusahaan seperti Branch Sales Management, Branch Operational Management, Branch Human Resource Management, Branch Financial Management, Customer Service, Leadership, Teamwork, Problem Solving dan Decision Making.

Studi kasus juga dapat menggunakan permasalahan nyata kantor cabang sehingga peserta dapat melakukan analisis dan menyusun Branch Improvement Action Plan.

Branch Manager Development

Branch Manager Development merupakan proses pengembangan kompetensi bagi pimpinan cabang dan calon pimpinan cabang. Kompetensi yang dibutuhkan mencakup leadership, managerial skill, business orientation, customer orientation, operational management, sales management, financial management dan people management.

Program Professional Branch Management Training dapat digunakan sebagai bagian dari pengembangan kompetensi Branch Manager maupun calon Branch Manager.

Branch Sales & Marketing Management

Branch Manager perlu memahami bagaimana aktivitas Sales & Marketing berkontribusi terhadap pencapaian target cabang. Pengelolaan sales mencakup penetapan target, monitoring performance, pengembangan customer dan evaluasi pencapaian.

Branch Operational Management

Branch Operational Management berfokus pada pengelolaan aktivitas operasional cabang agar berjalan sesuai prosedur, target dan standar perusahaan. Branch Manager perlu melakukan monitoring, koordinasi dan pengendalian terhadap aktivitas operasional.

Branch Human Resource Management

Pengelolaan SDM merupakan bagian penting dari Branch Management. Branch Manager perlu memahami bagaimana membangun teamwork, memberikan arahan, melakukan coaching, memberikan feedback dan mengembangkan kompetensi anggota tim.

Branch Financial Management

Branch Financial Management membantu Branch Manager memahami hubungan antara aktivitas operasional cabang dengan kinerja keuangan. Pembahasan mencakup budgeting, monitoring biaya, financial performance dan cost control.

Problem Solving & Decision Making For Branch Manager

Dalam menjalankan cabang, Branch Manager dapat menghadapi berbagai masalah terkait sales, customer, operasional, SDM maupun keuangan. Kemampuan Problem Solving & Decision Making membantu pimpinan cabang melakukan identifikasi masalah, menganalisis alternatif dan menentukan tindakan yang sesuai.

Leadership & Teamwork For Branch Manager

Branch Manager memiliki tanggung jawab dalam mengarahkan dan mengembangkan tim. Kemampuan leadership dan teamwork diperlukan untuk membangun koordinasi, meningkatkan kolaborasi dan menjaga fokus tim terhadap target cabang.

Customer Service Management For Branch

Kualitas pelayanan menjadi bagian penting dalam aktivitas kantor cabang. Branch Manager perlu memahami bagaimana menjaga standar pelayanan, memonitor kepuasan pelanggan dan menangani permasalahan customer.

Training Terkait Professional Branch Management

• Branch Management Development Training – Branch Manager Development, Branch Leadership, Sales Management, Operational Management, HR Management dan Financial Management.
• Training Managerial Skill For Secretaries – Managerial Skill, Time Management, Problem Solving, Communication dan Human Relation.
• Training Office Management – Office Management, Office Administration, Communication, Time Management dan pengelolaan aktivitas kantor.
• Training Improving Your Negotiation Skill – Negotiation Skill, Communication, Bargaining dan Persuasion.
• Training Public Speaking And Being Confident – Public Speaking, Communication, Presentation dan Confidence.
• Training Public Relations & Corporate Communication – Public Relations, Corporate Communication dan Stakeholder Communication.

Mengapa Mengikuti Training Professional Branch Management?

• Membahas konsep Branch Management.
• Membahas peran dan tanggung jawab Branch Manager.
• Membahas target Kepala Cabang.
• Membahas tantangan dan kendala pengelolaan cabang.
• Membahas kompetensi Professional Branch Manager.
• Membahas Leadership & Managerial Skill.
• Membahas Managing Team Work.
• Membahas Service Management.
• Membahas Problem Solving.
• Membahas Decision Making.
• Membahas Sales & Marketing Management.
• Membahas Branch Operational Management.
• Membahas Branch Human Resource Management.
• Membahas Branch Financial Management.
• Membahas Branch Budget Planning.
• Membahas Branch Performance Management.
• Menggunakan Case Study, Exercise, Simulation dan Workshop.
• Tersedia Public Training, Online Training, Private Training dan In-House Training.

Training Professional Branch Management Johnson Indonesia

Training Professional Branch Management Johnson Indonesia membantu Branch Manager, Deputy Branch Manager, Regional Manager, Area Manager dan profesional terkait meningkatkan kompetensi dalam mengelola kantor cabang.

Program mencakup Branch Management, Professional Branch Manager, Branch Leadership, Managerial Skill, Teamwork Management, Sales & Marketing Management, Branch Operational Management, Human Resource Management, Financial Management, Service Management, Problem Solving dan Decision Making.

Program tersedia dalam format Public Training, Online Training, Private Training maupun Corporate In-House Training sesuai kebutuhan perusahaan.