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Training Managing Quality Assurance & Quality Control For Business Excellence

Training Managing Quality Assurance & Quality Control For Business Excellence merupakan program pelatihan profesional yang dirancang untuk meningkatkan kemampuan peserta dalam merencanakan, mengendalikan, mengevaluasi, dan meningkatkan kualitas proses, produk, maupun layanan secara sistematis untuk mendukung pencapaian Business Excellence.

Dalam persaingan bisnis yang semakin tinggi, kualitas tidak hanya menjadi tanggung jawab bagian Quality Assurance (QA) atau Quality Control (QC). Kualitas merupakan tanggung jawab seluruh fungsi organisasi karena berhubungan langsung dengan kepuasan pelanggan, produktivitas, biaya, efisiensi proses, risiko operasional, dan daya saing perusahaan.

Melalui Training Managing Quality Assurance & Quality Control For Business Excellence, peserta akan mempelajari Managing Quality in The Organization, Principle of Quality Assurance, Quality Planning, Quality Control System, Cost of Quality, Cost of Poor Quality, Quality Policy Deployment, Critical to Quality (CTQ), Critical to Process (CTP), Process Capability, Process Stability, Quality Improvement, serta penyusunan program peningkatan kualitas yang berkelanjutan.

Mengapa Quality Assurance & Quality Control Penting?

Quality Assurance dan Quality Control memiliki fungsi yang saling melengkapi. Quality Assurance berorientasi pada pembangunan sistem dan proses untuk mencegah terjadinya ketidaksesuaian, sedangkan Quality Control berfokus pada pengendalian dan pemeriksaan untuk memastikan output memenuhi persyaratan kualitas yang telah ditetapkan.

Pengelolaan QA dan QC yang efektif membantu perusahaan mengurangi defect, reject, rework, customer complaint, waste, downtime, dan Cost of Poor Quality sekaligus meningkatkan process capability, consistency, customer satisfaction, productivity, dan operational excellence.

Manfaat Training

Memahami pentingnya pengendalian kualitas proses sebagai keunggulan operasi perusahaan.
Memahami konsep Quality Assurance dan Quality Control.
Memahami hubungan QA, QC, Quality Planning, dan Quality Improvement.
Mengukur dan mengidentifikasi Cost of Quality.
Mengukur dan mengidentifikasi Cost of Poor Quality.
Memahami teknik dan konsep Manajemen Quality Assurance.
Mengembangkan Quality Planning yang efektif.
Mengembangkan Quality Control System.
Mengidentifikasi Critical to Quality (CTQ).
Mengidentifikasi Critical to Process (CTP).
Meningkatkan Quality Standard.
Meningkatkan Process Capability dan Process Stability.
Menyusun Quality Improvement Program.
Meningkatkan kemampuan Root Cause Analysis.
Mengembangkan budaya Continuous Improvement.
Menyusun rencana penerapan Manajemen Quality Assurance di perusahaan.
Mendukung pencapaian Operational Excellence dan Business Excellence.

Materi Training Managing Quality Assurance & Quality Control

1. Managing Quality in The Organization

Konsep Quality Management.
Pengertian Quality.
Quality from Customer Perspective.
Quality from Process Perspective.
Quality from Business Perspective.
Quality as Competitive Advantage.
Quality Management System.
Quality Culture.
Role of Management in Quality.
Employee Involvement in Quality.

Quality Assurance vs Quality Control

Aspek	Quality Assurance (QA)	Quality Control (QC)
Fokus	Sistem dan proses.	Produk, layanan, dan output proses.
Pendekatan	Preventive.	Detection & Control.
Tujuan	Mencegah terjadinya ketidaksesuaian.	Mendeteksi dan mengendalikan ketidaksesuaian.
Aktivitas	Planning, standardization, procedure, audit, system improvement.	Inspection, testing, measurement, monitoring, verification.

Principle of Quality Assurance

2. Fundamental Quality Assurance

Customer Focus.
Prevention Rather Than Detection.
Process Approach.
Standardization.
Risk-Based Thinking.
Fact-Based Decision Making.
Employee Involvement.
Continuous Improvement.
Management Commitment.
Supplier Quality Awareness.

Develop Quality Planning

3. Quality Planning

Understanding Customer Requirements.
Identifying Quality Requirements.
Product & Service Requirements.
Process Requirements.
Quality Objectives.
Quality Target.
Quality Standard.
Quality KPI.
Quality Control Point.
Inspection & Testing Requirements.
Quality Responsibility.
Quality Documentation.

Quality Planning Framework

Tahap	Fokus
Customer Requirement	Apa yang dibutuhkan dan diharapkan pelanggan?
Quality Requirement	Persyaratan kualitas apa yang harus dipenuhi?
Process Requirement	Proses apa yang menentukan pencapaian kualitas?
Control	Bagaimana proses dan output akan dikendalikan?
Measurement	KPI dan metode pengukuran apa yang digunakan?
Improvement	Bagaimana kualitas ditingkatkan secara berkelanjutan?

Cost of Quality

4. Measuring Cost of Quality

Cost of Quality (COQ) membantu perusahaan memahami biaya yang dikeluarkan untuk memastikan kualitas serta biaya akibat kegagalan memenuhi standar kualitas.

Kategori	Contoh
Prevention Cost	Training, Quality Planning, preventive maintenance, process improvement.
Appraisal Cost	Inspection, testing, audit, measurement, calibration.
Internal Failure Cost	Defect, reject, rework, scrap, retesting, downtime.
External Failure Cost	Complaint, return, warranty, replacement, loss of customer trust.

Cost of Poor Quality (COPQ)

5. Mengidentifikasi Biaya Kualitas Buruk

Defect.
Reject.
Rework.
Scrap.
Downtime.
Repeated Inspection.
Repeated Testing.
Customer Complaint.
Product Return.
Warranty.
Expediting.
Lost Productivity.
Lost Customer.
Hidden Cost of Poor Quality.

Quality Policy Deployment

6. Menerjemahkan Kebijakan Mutu Menjadi Aktivitas Operasional

Quality Policy.
Quality Objectives.
Department Quality Target.
Individual Quality Responsibility.
Quality KPI.
Deployment of Quality Objectives.
Monitoring Quality Performance.
Management Review.
Corrective Action.
Continuous Improvement.

Develop Quality Control System

7. Membangun Sistem Quality Control

Quality Control Plan.
Incoming Quality Control.
In-Process Quality Control.
Final Quality Control.
Inspection Standard.
Testing Standard.
Sampling.
Measurement.
Acceptance Criteria.
Reaction Plan.
Nonconforming Product Control.
Traceability.
Quality Records.

Quality Control Process

Tahap	Aktivitas
Set Standard	Tetapkan specification dan acceptance criteria.
Measure	Ukur kondisi aktual produk atau proses.
Compare	Bandingkan aktual dengan standar.
Identify Gap	Identifikasi ketidaksesuaian dan variasi.
Correct	Lakukan corrective action.
Prevent	Cegah masalah berulang melalui perbaikan sistem.

Critical to Quality (CTQ)

8. Identifying Critical Quality Characteristics

Voice of Customer.
Customer Needs.
Customer Expectations.
Critical Customer Requirements.
Critical to Quality (CTQ).
Product Quality Characteristics.
Service Quality Characteristics.
CTQ Measurement.
CTQ Target.
CTQ Monitoring.

Critical to Process (CTP)

9. Identifying Critical Process Parameters

Process Mapping.
Critical Process Step.
Critical Process Parameter.
Process Input.
Process Output.
Process Control.
Process Measurement.
Process Variation.
Process Risk.
Process Improvement.

CTQ & CTP Relationship

Critical to Quality menunjukkan karakteristik output yang penting bagi pelanggan, sedangkan Critical to Process menunjukkan parameter proses yang perlu dikendalikan untuk menghasilkan CTQ sesuai target. Dengan menghubungkan CTQ dan CTP, perusahaan dapat membangun pengendalian kualitas yang lebih bersifat preventive dan process-oriented.

Improved Quality Standard

10. Standardization for Quality Excellence

Quality Standard.
Product Specification.
Process Specification.
Standard Operating Procedure.
Work Instruction.
Inspection Standard.
Testing Standard.
Acceptance Criteria.
Control Limit.
Visual Standard.
Standard Review & Improvement.

Process Capability

11. Improved Capability Process

Understanding Process Variation.
Common Cause Variation.
Special Cause Variation.
Process Stability.
Process Capability.
Specification Limit.
Control Limit.
Capability Analysis Awareness.
Cp & Cpk Awareness.
Improving Process Capability.

Process Stability

Process Stability merupakan kondisi ketika proses beroperasi secara konsisten dan variasinya berada dalam pola yang dapat diprediksi. Proses yang stabil menjadi dasar penting sebelum perusahaan mengevaluasi kemampuan proses dalam memenuhi specification limit pelanggan.

Stable vs Unstable Process.
Process Monitoring.
Variation Analysis.
Control Chart Awareness.
Special Cause Identification.
Corrective Action.
Process Standardization.

Statistical Process Control Awareness

12. Data-Based Quality Control

Quality Data.
Variable Data.
Attribute Data.
Trend Analysis.
Process Variation.
Control Chart Awareness.
Process Stability.
Process Capability.
Fact-Based Decision Making.

Seven QC Tools Awareness

Check Sheet.
Pareto Diagram.
Cause and Effect Diagram.
Histogram.
Scatter Diagram.
Control Chart.
Flowchart / Stratification.

Root Cause Analysis

13. Solving Quality Problems

Problem Identification.
Problem vs Symptom.
Problem Statement.
Data Collection.
Root Cause Analysis.
5 Whys Analysis.
Fishbone Diagram.
6M Analysis.
Root Cause Verification.
Corrective Action.
Preventive Action.

6M Cause Analysis

6M	Contoh Area Analisis
Man	Skill, competency, discipline, awareness.
Machine	Equipment, condition, maintenance, setting.
Method	Procedure, SOP, work method, standard.
Material	Specification, supplier, storage, handling.
Measurement	Measurement system, calibration, inspection method.
Mother Nature / Environment	Temperature, humidity, lighting, workplace environment.

Corrective & Preventive Action

14. Preventing Recurrence

Correction.
Corrective Action.
Preventive Thinking.
Containment Action.
Root Cause Elimination.
Action Plan.
PIC & Timeline.
Effectiveness Verification.
Standardization.
Horizontal Deployment.

Develop Quality Improvement Program

15. Quality Improvement

Identify Quality Gap.
Prioritize Improvement Opportunity.
Define Improvement Target.
Build Improvement Team.
Analyze Current Condition.
Identify Root Cause.
Develop Countermeasure.
Implement Improvement.
Measure Results.
Standardize Successful Improvement.
Continuous Improvement.

PDCA for Quality Improvement

PDCA	Quality Improvement Activity
Plan	Identifikasi masalah, target, akar penyebab, dan action plan.
Do	Implementasikan tindakan perbaikan.
Check	Evaluasi efektivitas dan hasil perbaikan.
Action	Standardisasi hasil dan lanjutkan improvement berikutnya.

Managing Quality Improvement

16. Mengelola Program Improvement

Improvement Project Selection.
Improvement Priority.
Quality Improvement Team.
Improvement KPI.
Project Monitoring.
Problem Escalation.
Management Support.
Employee Involvement.
Recognition.
Knowledge Sharing.
Sustaining Improvement.

Quality KPI

17. Measuring Quality Performance

Defect Rate.
Reject Rate.
Rework Rate.
Scrap Rate.
First Pass Yield.
Customer Complaint.
Product Return.
Cost of Poor Quality.
Supplier Quality.
Process Capability.
Audit Findings.
Corrective Action Closure.

Supplier Quality Management Awareness

Supplier Quality Requirement.
Incoming Quality Control.
Supplier Evaluation.
Supplier Performance.
Supplier Defect.
Supplier Corrective Action.
Supplier Development.
Continuous Supplier Improvement.

Quality Risk Management

18. Risk-Based Quality Management

Identify Quality Risk.
Assess Probability.
Assess Impact.
Risk Priority.
Preventive Control.
Detection Control.
Contingency Action.
Risk Monitoring.
FMEA Awareness.

Quality Culture

19. Building Quality Awareness

Quality is Everyone’s Responsibility.
Customer Focus.
Do It Right The First Time.
Quality at Source.
Stop and Fix Problems.
Standard Compliance.
Problem Prevention.
Fact-Based Decision Making.
Continuous Improvement.
Leadership Commitment.

Quality Assurance & Quality Control Framework

Tahap	Fokus
Understand	Pahami customer requirement dan quality requirement.
Plan	Susun Quality Planning, standard, KPI, dan control plan.
Assure	Bangun sistem untuk mencegah ketidaksesuaian.
Control	Monitor dan kendalikan process serta output.
Analyze	Analisis data, variation, defect, dan root cause.
Improve	Lakukan corrective action dan quality improvement.
Standardize	Pertahankan hasil improvement melalui standardisasi.

Quality Management for Business Excellence

Quality Management yang efektif tidak berhenti pada kegiatan inspeksi. Perusahaan perlu membangun sistem kualitas yang terintegrasi mulai dari customer requirement, quality planning, process control, supplier quality, measurement, corrective action, hingga Continuous Improvement untuk menciptakan Business Excellence.

Customer Satisfaction.
Process Excellence.
Product & Service Quality.
Cost Efficiency.
Productivity Improvement.
Risk Reduction.
Employee Involvement.
Continuous Improvement.
Operational Excellence.
Sustainable Business Performance.

Case Study & Analysis

20. Workshop & Practical Exercise

Quality Management Assessment.
Quality Planning Exercise.
Cost of Quality Analysis.
Cost of Poor Quality Analysis.
CTQ Identification.
CTP Identification.
Quality Control Plan Exercise.
Quality Problem Analysis.
5 Whys Exercise.
Fishbone Analysis.
Process Capability Awareness Exercise.
Quality Improvement Project.
Quality KPI Development.
Quality Assurance Implementation Action Plan.

Kompetensi yang Dikembangkan

Quality Assurance.
Quality Control.
Quality Management.
Quality Planning.
Quality Improvement.
Cost of Quality.
Cost of Poor Quality.
Quality Policy Deployment.
Critical to Quality (CTQ).
Critical to Process (CTP).
Process Capability.
Process Stability.
Quality Control System.
Root Cause Analysis.
Corrective Action.
Continuous Improvement.
Quality KPI.
Business Excellence.

Target Peserta Training

Training Managing Quality Assurance & Quality Control For Business Excellence ditujukan untuk Staff, Supervisor, Manager, dan pihak yang terkait dengan proses Quality Assurance, Quality Control, Quality Management, Production, Operations, Engineering, Manufacturing, dan Continuous Improvement.

Program ini juga relevan untuk QA Staff, QC Staff, QA Supervisor, QC Supervisor, Quality Manager, Production Supervisor, Production Manager, Process Engineer, Manufacturing Engineer, Operational Excellence Team, Continuous Improvement Team, Supplier Quality, serta profesional yang bertanggung jawab terhadap kualitas proses, produk, dan layanan.

Trainer / Fasilitator

Hendra Feraldi, ST, IPM, BBLSS

Jadwal Training

No.	Tanggal Pelaksanaan
1	29–30 September 2026
2	29–30 Oktober 2026
3	02–03 November 2026
4	01–02 Desember 2026

No.	Tanggal Pelaksanaan
1	06–07 Januari 2027
2	04–05 Februari 2027
3	09–10 Maret 2027
4	01–02 April 2027
5	12–13 Mei 2027
6	04–05 Juni 2027

Jam Online Training: 09.00–16.00 WIB.

Catatan: Jadwal di atas mengikuti halaman khusus program Managing Quality Assurance & Quality Control For Business Excellence. Silakan melakukan konfirmasi jadwal sebelum registrasi.

Tempat Training

Alternatif lokasi Offline Training Jakarta meliputi Ciputra Hotel, Ibis Group, Hotel Oria Jakarta, Holiday Inn Jakarta Wahid Hasyim, atau lokasi lain yang akan dikonfirmasikan kepada peserta.

Metode Training

Offline Training – Hotel / Johnson Training Center.
Online Training – Zoom Meeting.
Public Training – mengikuti jadwal Johnson Indonesia.
Private Training – kelas khusus peserta/perusahaan.
In-House Training – materi dan studi kasus dapat disesuaikan dengan kebutuhan perusahaan.

Fee Investasi Training

Offline Training Jakarta

Rp5.950.000/orang / 2 hari, minimal pengiriman 3 peserta, PASTI RUNNING dan pelaksanaan di hotel.

Termasuk Seminar Kit, Certificate, Lunch, Snack, dan Souvenir.

Offline Training Luar Kota Jakarta

Rp12.000.000/orang – PASTI RUNNING.
Rp8.500.000/orang – pengiriman 1–5 peserta.
Rp8.000.000/orang – pengiriman di atas 5 peserta.
Termasuk Seminar Kit, Certificate, Lunch, Snack, dan Souvenir.

Private Onsite Training

Rp8.000.000/orang / 2 hari – PASTI RUNNING.
Rp5.950.000/orang / 1 hari – PASTI RUNNING.
Lokasi: Training Center Johnson Indonesia.
Termasuk Seminar Kit, Certificate, Lunch, Snack, dan Souvenir.

Online Training

Rp5.500.000/orang / 2 hari, pukul 09.00–16.00 WIB.

Daftar Client Johnson Indonesia

Daftar perusahaan dan institusi yang telah menggunakan layanan Johnson Indonesia dapat dilihat melalui Daftar Client Johnson Indonesia.

Public Training Quality Assurance & Quality Control

Johnson Indonesia menyediakan Public Training Managing Quality Assurance & Quality Control For Business Excellence bagi profesional QA, QC, Production, Operations, Engineering, Manufacturing, Continuous Improvement, dan fungsi terkait yang membutuhkan peningkatan kompetensi Quality Management secara praktis.

In-House Training Quality Assurance & Quality Control

In-House Training Managing Quality Assurance & Quality Control dapat disesuaikan dengan proses bisnis, jenis produk, karakteristik industri, quality standard, KPI, permasalahan kualitas, serta sistem manajemen mutu perusahaan.

Studi kasus dapat difokuskan pada Defect Reduction, Reject Reduction, Rework Reduction, Customer Complaint, Cost of Poor Quality, Process Capability, Process Stability, CTQ, CTP, Supplier Quality, Quality Control Plan, Root Cause Analysis, Corrective Action, dan Continuous Improvement.

Training Terkait – Internal Link

Quality Improvement Action Plan

Pada akhir training, peserta dapat menyusun Quality Assurance & Quality Control Improvement Action Plan yang mencakup Current Quality Performance, Quality Problem, Cost of Poor Quality, CTQ, CTP, Root Cause, Quality Control Requirement, Improvement Target, Corrective Action, Preventive Action, Quality KPI, PIC, Timeline, Monitoring, dan Follow-Up.

Mengapa Memilih Johnson Indonesia?

Johnson Indonesia – Training Provider Since 2002 menyediakan Public Training, In-House Training, Corporate Training, Private Training, Offline Training, dan Online Training untuk pengembangan kompetensi Quality Management, Production, Manufacturing, Operations, Continuous Improvement, Leadership, Managerial, dan berbagai bidang profesional lainnya.

Melalui Training Managing Quality Assurance & Quality Control For Business Excellence, peserta memperoleh pendekatan yang sistematis untuk membangun Quality Planning, Quality Assurance, Quality Control, Quality Improvement, mengurangi Cost of Poor Quality, meningkatkan process capability, serta mendukung Operational Excellence dan Business Excellence.

Pendaftaran Training Managing Quality Assurance & Quality Control

Tingkatkan kompetensi Quality Assurance, Quality Control, Production, Operations, Engineering, dan Continuous Improvement perusahaan dalam mengendalikan kualitas, mengurangi defect dan Cost of Poor Quality, serta meningkatkan konsistensi proses melalui Training Managing Quality Assurance & Quality Control For Business Excellence Johnson Indonesia.